Myers of Keswick
634 Hudson Street, New York, NY 10014
Last updated: October 16, 2026

At Myers of Keswick, we prepare and pack our products with care to ensure they reach you in the best possible condition.

We offer three ways to receive your order: Store Pickup, Local Delivery, and Nationwide Shipping. Availability depends on your location, the products ordered, preparation requirements, and our daily production capacity.

Please review the following information before placing your order.

1. Fulfillment Options

Store Pickup

Orders can be collected from our store at:

Myers of Keswick
634 Hudson Street
New York, NY 10014

Store hours:

• Monday–Friday: 10:00 AM–7:00 PM

• Saturday: 10:00 AM–6:00 PM

• Sunday: 12:00 PM–5:00 PM

Store Pickup is free.

During checkout, select Store Pickup and choose an available pickup date and time.

Freshly prepared products require advance notice of 24 or 48 hours, depending on the product.

Please have your order confirmation or order number available when collecting your purchase.

If you cannot collect your order at the scheduled time, please contact us as soon as possible. Perishable products cannot be held indefinitely due to food safety and quality considerations.

Local Delivery

We offer local delivery to eligible addresses within approximately 30 miles of our Manhattan store.

Our delivery area includes eligible locations in:

• Manhattan

• Brooklyn

• Queens

• The Bronx

• Staten Island

• Nearby areas of New Jersey, Westchester, and Long Island

Delivery availability is determined by your ZIP code and the service area supported by our delivery provider.

Enter your delivery address during checkout to confirm availability.

Local Delivery Fees

Delivery charges are calculated based on the distance from our store and are displayed at checkout before payment.

Delivery Scheduling

Customers can select from available delivery dates and time windows during checkout.

Freshly prepared products require at least 24 or 48 hours of preparation, depending on the product.

Same-day delivery is not available for products requiring advance preparation.

Delivery dates and time windows are subject to availability, holidays, weather, traffic, and daily production capacity.

Delivery Tracking

When your order is out for local delivery, you will receive a tracking link by text message, where supported, with an estimated arrival time.

Our delivery service also provides photographic confirmation of completed deliveries.

Delivery Instructions

For residential addresses, drivers will attempt to deliver to the specified location.

If no one is available, an order may be left in a reasonably safe location when permitted and appropriate.

For apartment buildings, orders may be delivered to the doorman, reception desk, or designated package area.

Please include apartment numbers, buzzer information, building access instructions, and other relevant delivery details when placing your order.

Many of our products are perishable. Please arrange for someone to receive the order and refrigerate chilled products promptly.

2. Nationwide Shipping

Myers of Keswick ships eligible products throughout the contiguous 48 United States using FedEx.

We do not currently ship to:

• Alaska

• Hawaii

• Puerto Rico

• U.S. territories

• International destinations

• P.O. Boxes

• APO/FPO addresses

Not all products available in our store are eligible for nationwide shipping.

Shipping eligibility is determined by the products in your cart.

Products Eligible for Shipping

We offer nationwide shipping for selected fresh, chilled, and non-perishable products.

Some freshly prepared or delicate products are available exclusively for Store Pickup or Local Delivery.

Products that are not eligible for nationwide shipping include:

• Scones with clotted cream or jam

• Family-Style pies

• Other products 

If your cart contains a product that cannot be shipped, you may need to remove that product or choose Store Pickup or Local Delivery instead.

3. Shipping Methods

Fresh & Perishable Products — FedEx Overnight

All eligible fresh, chilled, and perishable products are shipped using FedEx Overnight service.

These shipments are scheduled to arrive on the next eligible business day after dispatch, subject to FedEx service availability and operational conditions.

Myers of Keswick prepares and packs perishable orders using insulated packaging and gel ice packs to help maintain appropriate temperatures during transit.

Please arrange for someone to receive the shipment on the scheduled delivery date.

Perishable products should be unpacked and refrigerated promptly upon arrival.

Non-Perishable Products — FedEx Ground

Orders containing exclusively non-perishable, shelf-stable products are shipped using FedEx Ground.

Delivery times vary depending on the destination and FedEx transit schedules.

Estimated delivery dates are provided during checkout where available.

Mixed Orders — FedEx Overnight

If an order contains both perishable and non-perishable products, the entire order is shipped using FedEx Overnight.

This ensures that the shipping method accommodates the most temperature-sensitive products in the order.

Overnight shipping charges apply to the complete shipment.

4. Product Preparation Times

Many Myers of Keswick products are freshly prepared after an order is placed.

Preparation requirements depend on the products selected.

24-Hour Preparation

Standard freshly prepared products require at least 24 hours of advance preparation.

48-Hour Preparation

Selected products marked Made to Order — 48 Hours require at least 48 hours of advance preparation.

These preparation requirements apply to Store Pickup, Local Delivery, and Nationwide Shipping.

Orders Containing Products With Different Preparation Times

If an order contains products with different preparation requirements, the longest preparation time applies to the entire order.

For example, an order containing a 24-hour product and a 48-hour product requires at least 48 hours of preparation.

Preparation time is separate from FedEx transit time.

5. Shipping Schedule & Availability

Nationwide orders are shipped Monday through Thursday only.

We do not dispatch FedEx shipments on Fridays, Saturdays, or Sundays.

Orders placed Friday through Sunday may be eligible for shipment beginning the following Monday, provided all preparation requirements have been met and shipping capacity is available.

Shipping dates are subject to product preparation requirements, public holidays, carrier schedules, and our daily production capacity.

If a shipping date is fully booked, the next available date will automatically be offered at checkout.

For example, if Monday is fully booked, Tuesday may be offered as the next available shipping date.

Customers can select from the available dates displayed during checkout.

Public Holidays & Peak Seasons

Our regular shipping schedule may be adjusted during public holidays, the Christmas season, and periods of high order volume.

During these periods, available shipping dates may be limited based on our production capacity and FedEx schedules.

We recommend placing holiday orders early, particularly for fresh and made-to-order products.

Available shipping dates are displayed at checkout before an order is completed.

If an unexpected change affects an order that has already been placed, we will contact the customer as soon as possible to discuss available options, including rescheduling or cancellation and refund where required by applicable law.

6. Shipping Rates

Shipping charges are calculated during checkout.

Rates may vary depending on:

• Delivery destination and ZIP code

• Shipping service selected or required

• Total shipment weight

• Package dimensions

• Packaging requirements

The applicable shipping cost is displayed before payment.

Orders containing perishable products require Overnight shipping, which generally costs more than Ground shipping.

7. Shipping Confirmation & Tracking

Once your nationwide order has been dispatched, you will receive a shipping confirmation email containing your FedEx tracking information.

Tracking information may take some time to become available after the shipment has been processed.

You can use the tracking link to follow your package and view updated delivery estimates.

If an order requires multiple packages, additional tracking information may be provided.

8. Receiving Perishable Shipments

Perishable products require prompt attention upon delivery.

To maintain product quality and food safety:

• Arrange for someone to receive the package on the scheduled delivery date.

• Open the package promptly after arrival.

• Refrigerate chilled and perishable products immediately.

• Follow any storage and handling instructions included with the products.

Insulated packaging and gel ice packs are designed to help maintain appropriate temperatures during transit but do not replace refrigeration after delivery.

If your shipment arrives warm, damaged, or in a condition that raises food safety concerns, do not consume the affected products. Contact Myers of Keswick promptly so we can review the issue.

9. Order Changes & Address Accuracy

Please review your order details carefully before completing checkout.

Customers are responsible for providing accurate shipping addresses, contact details, and delivery instructions.

If you need to change an order, shipping address, or scheduled date, contact us as soon as possible.

We will make reasonable efforts to accommodate requested changes, but changes may not be possible once preparation has begun or a shipment has been handed to FedEx or a local delivery driver.

Orders containing freshly prepared products are also subject to the preparation and cancellation conditions described in our Refund & Return Policy.

If a product becomes unavailable after an order is placed, we will contact you regarding an appropriate substitution or refund for the unavailable item.

10. Missed Local Deliveries

If a local delivery cannot be completed because of an incorrect address, missing access information, or an unavailable recipient, the driver may attempt to contact you.

If delivery remains unsuccessful, the order may be returned to our store.

We will contact you to discuss available options, which may include pickup or redelivery.

Additional delivery charges may apply if redelivery is requested.

Because perishable products have limited storage life, redelivery or refunds may not always be possible, subject to applicable law and the circumstances of the delivery failure.

11. Delayed, Missing, or Damaged Orders

We take care when preparing and packing every order. However, delays and delivery issues can occasionally occur.

Damaged or Incorrect Orders

If your order arrives damaged, contains incorrect products, or appears spoiled, please contact us as soon as possible, preferably within 24 hours of delivery.

Include your order number, a description of the issue, and photographs of the affected products and packaging where possible.

We will review the circumstances and arrange an appropriate resolution, which may include a replacement or refund.

The requested 24-hour reporting period does not limit any rights you may have under applicable law.

Delayed Shipments

FedEx delivery estimates may be affected by weather, holidays, transportation disruptions, or other circumstances beyond our control.

If your perishable shipment is delayed, please contact us so we can investigate the delivery status and determine an appropriate resolution.

Where applicable, customers will be offered the options required under consumer protection laws if we cannot dispatch an order within the promised timeframe.

Missing or Lost Shipments

If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, building reception, or your package room.

If the package is still missing, contact us with your order number and tracking information.

We will review the circumstances and assist with the carrier investigation.

Refunds or replacements will be determined based on the circumstances and applicable consumer protection laws.

12. Returns, Refunds & Cancellations

Due to their perishable nature, fresh food products generally cannot be returned for change-of-mind reasons.

Eligible non-perishable products may be returned within 30 days, subject to the conditions described in our Refund & Return Policy.

Freshly prepared and made-to-order products are subject to specific cancellation deadlines.

For complete information about return eligibility, cancellations, refunds, damaged products, and replacements, please refer to our Refund & Return Policy.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

13. Contact Us

If you have questions about pickup, local delivery, nationwide shipping, or an existing order, please contact us.

Myers of Keswick
634 Hudson Street
New York, NY 10014
United States

Email: info@myersofkeswick.com
Phone: +1 212-691-4194

Please include your order number when contacting us about an existing purchase.